Effective Date: 27/09/2024
Thank you for shopping at Percorsi di Distacco. If you are not entirely satisfied with your purchase, we’re here to help. Our refunds and returns policy outlines the procedures and conditions under which returns and refunds are handled. Please review the following policy to ensure you understand our practices and your rights.
Products Covered Under This Policy
Physical Books: Hardcover or paperback formats that are shipped to customers.
Digital Products: eBooks, audiobooks, and other digital content available for download.
Return and Refund Conditions
Physical Books
Return Period: You have 14 days from the date you receive your book to initiate a return.
Condition of Product: Books must be returned undamaged and in their original condition. Books that are returned damaged or not in their original condition may not be eligible for a full refund.
Return Process: To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with further instructions on how to proceed.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Digital Products
Refund Eligibility: Due to the nature of digital content, which can be downloaded immediately after purchase, refunds are generally not offered on digital products. However, exceptions are made if the digital product is defective or if there are technical issues preventing access.
Issue Resolution: If you encounter technical problems or defects with your digital product, please contact us immediately at [email protected], and we will work to resolve the issue. If we are unable to resolve the issue, a refund may be offered.
Refund Process
Once we receive your returned item for physical products, we will inspect it and notify you of the receipt of your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If your book arrives damaged or if you receive the wrong book, we are happy to exchange it for the same item. Please contact us at [email protected] within 7 days of receiving your order to qualify for an exchange.
Contact Us
If you have any questions on how to return your item to us or about our Refunds and Returns Policy, please contact us at:
Email: [email protected]
Address: via Sandro Pertini 29, 10015, Ivrea, Italy
We are committed to ensuring that your experience at Percorsi di Distacco is satisfactory. Our goal is to provide high-quality products and excellent customer service. We value your business and your continued support.